Why can't i use pro i purchased?

[chriskim]

My id is ***********  and I have obviously purchased pro version as monthly subscription for a long time.

And it can be confirmed in the account management. But Whenever I launched zoom app in my new laptop, its version is basic. I already finished logging out from the previous loptop. I can not use pro even if I am under subsription for a few days. Fix the problem right now or compensate. My account number is 3011844313

[IP-Man]

@chriskim 

Thank you for visiting the Zoom Community to seek support. Because this case is unique to your Zoom account, I would suggest that you log a problem with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new so support/account team can help you with the concern.

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

[chriskim]

The problem solved. It was because I logged in through google account. But you must make it possible to use pro version in this case.