While hosting meeting, Zoom functionality stops working

[commentsroxbury]

Hi -- several times while hosting Meetings, my Zoom functionality starts deteriorating -- first I can't mute/unmute, then then participant's identity in the rectangles go away, then I can't move my cursor over the participants, etc.  Then they can't hear me.   I put in a ticket, but wonder if anyone else has had this problem and how it is corrected and prevented.  Thanks so much.

[Rupert]

Hi @commentsroxbury 

Out of intertest - is this when captions or transcription is enabled?

[commentsroxbury]

Both.  Heard back from Zoom support today and had to uninstall and reinstall Zoom, as I was using an older version.  Will see tomorrow at next meeting I host if it is corrected.