When Trying to Register for Meeting Guests are Getting Error Message

[User19791115]

We have a meeting set up for 5/24/2023, I have it set so that registration is required, but it is approved automatically. However when people are going to register for the meeting it is giving the following error message "This meeting is for authorized registrants only. Please enter another email address." I don't understand, I thought the point of the form was so they could register and would be automatically authorized. Please help! I need my team to be able to join and I really can't open it to unregistered users!

[Frank_TB]

Hello,

Do you have Require authentication to join turned on,  as well as registration required?

Regards

[CarlaA]

Hi @User19791115, thank you for posting for the first time! 

In this case, participants trying to register to this meeting will need to register using a Zoom account. If they did not register with an email associated with a Zoom account they they will receive the message: “This meeting is for authorized registrants only please use another email address”.  If you would like to allow the registrants to register to your Zoom meeting without a Zoom account you can disable this setting by logging in to your Zoom account web portal > Meetings > Click upcoming meeting then locate the desired meeting and select Edit> under Security uncheck the "Require authentication to join: Zoom login" and click save.

For more information on authentication & security: https://support.zoom.us/hc/en-us/articles/360037117472

I hope this helps!

Carla,
Zoom Community Team

[terrydgould]

Yes, the below snip is the fix to this problem:

In this case, participants trying to register to this meeting will need to register using a Zoom account. If they did not register with an email associated with a Zoom account they they will receive the message: “This meeting is for authorized registrants only please use another email address”.  If you would like to allow the registrants to register to your Zoom meeting without a Zoom account you can disable this setting by logging in to your Zoom account web portal > Meetings > Click upcoming meeting then locate the desired meeting and select Edit> under Security uncheck the "Require authentication to join: Zoom login" and click save.

Thank you!