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What happens to session recordings when a host user's account was deleted?

MennaElTobgi
Newcomer
Newcomer

‎2022-09-07 02:53 AM - edited ‎2022-09-07 02:58 AM

Hello, we are facing an issue at the moment due to removing a host from a system and we want to retrieve the recordings of the sessions that were on with that host,  main account though is for a company, and that account is paid and still there, but of course, the recordings are now missing because of removing that host/user.

Sessions had more than a host but the host who had the recordings was deleted. 

 

So please advise what should we do.

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2022-09-07 03:36 AM - edited ‎2022-09-07 03:37 AM

Hi, @MennaElTobgi,

 

Please contact Zoom technical support with a Support ticket:

Support Ticket: https://support.zoom.us/hc/en-us/requests/new 

 

Most Zoom Community folks  are customer-volunteers with no access to your account, and I don’t think this is something you’ll be able to correct on your own, now that the user has been deleted. 


Ray -- check out the GoodClix website.
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