WHY CAN'T I RECORD SIDE-BY-SIDE?

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I have a pro account.

Every single thing I've read about how to record myself and the person I am talking to side-by-side fails. I have 'pinned' each of us, I have gallery mode setting in place, I have recorded to the cloud in place.

Yet, once a recording is done, each speaker takes up full screen when talking and toggles back and forth. This is maddening.

I am preparing to cancel my account and ask for a refund.

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!