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Zoom AI Companion2021-12-09 05:40 AM - last edited on 2023-06-26 08:46 AM by RN
Hey there,
I have a problem with the virtual background which looks like on the photo attached.
I am working with MacOS Mojave 10.14.6 (18G7016).
Can somebody please help? 🙂
Thanks a lot.
Cheers
Janina
2021-12-09 06:47 AM
In the Virtual Backgrounds popup, at the bottom, you'll see a "I have a greenscreen" checkbox. If you uncheck this checkbox, that should fix the issue.
The reason for this is: when the checkbox is checked, then the Virtual Background feature will work by "chroma keying" out a certain color. This aspect of the feature must be used with a greenscreen (a green or blue screen which is placed behind you). When you uncheck this checkbox, then Virtual Background instead uses an edgefinding technology to remove your background--it looks for the edges of your face and body, and removes everything behind it using computer vision. So unchecking that box allows the feature to work without a greenscreen, basically.
2021-12-13 05:20 AM