Video

[janetcrowley]

I am the admin for our corporate ZOOM account and I have had several of our hosts tell me that they are suddenly having trouble getting their webcams, both internal and external, to work in ZOOM meetings. Anyone else experiencing this or have any advice?

[wfh_withcoffee]

Hi @janetcrowley ,

Without knowing more information, I would surmise that this is a security issue that can be resolved with some OS settings adjustments:

• Mac OS: If you are on on Mac OS 10.14 Mojave and are still having difficulty accessing the camera, check your operating systems permissions to confirm that Zoom has access to the camera:  https://support.zoom.us/hc/en-us/articles/360016688031

• Windows 10 has a privacy feature that may block Zoom from using the camera, so be sure to check this feature and how to allow Zoom access to your webcam: https://support.microsoft.com/en-us/windows/turn-on-app-permissions-for-your-camera-in-windows-10-87... 

I hope this helps! 

[janetcrowley · Accepted solution]

Thank you. Will give this a try!

[CarlaA]

Hi @janetcrowley, Thank you for your contribution! If you found that @wfh_withcoffee's suggestion was helpful, please mark it as "Accept as Solution" 🙂.  This will help fellow community members find the solution to similar questions. 

Thank you!  

[edidavidson]

I tried this solution and it did not resolve the issue. When I open a meeting and click on start video, I get a spinning blue circle and that is all that happens. My permissions for the camera are turned on.

Edi

[lisakuranda]

my video has a red line through it that does not allow me to show my video/camera

[edidavidson]

I was able to resolve my issue with help from Syaufe Harriz from Zoom.

My paid account allows for support via e-mail.

I had to uninstall Zoom, restart my computer and then reinstall Zoom.

I had uninstalled and reinstalled previously, but it did not resolve the issue without the intermediate step of restarting the computer.

It is working normally again.

Edi