Video will not turn on for meetings.

[AmyB0913]

Pop up screen comes on saying 'Your admin has required that you use a virtual background, but your device does not support this feature.'  (I am the admin) 

[RN]

Hi @AmyB0913 welcome to the community! Can you confirm that at the Account Settings level that "Require users to always use virtual background" is disabled, and while being disabled, you can confirm that you're still receiving this message?