Video is off only in Zoom

[Vincent_Vega]

Hello community,

i reinstalled my Lenovo B50-70 with Windows 10. I installed the latest Zoom Version 6.0.11. But the Video is off. There is no picture, only a black screen but the white led close to the camera is on. When i open the camera app in Windows, there is a picture.

I checked:

- the Lenovo Vantage issue with the camera private mode - all looks good

- the Windows 10 permission for the camera - it is turned on for other apps.  Zoom is listed with the latest access

- camera driver update 

- Windows updates

Can anybody help?

[storyhub]

First be sure that you have the camera selected in Zoom video settings > video > camera. If it is connected to Zoom you should see an image. If not try rebooting the computer and restarting zoom.

[Vincent_Vega]

Hello storyhub the right camera is selectet "Lenovo EasyCam" and the LED close to the cam gets on when i starting Zoom.

Reboot, restart, uninstall Zoom, install Zoom again ... Its always the same.

[mrp42]

I have the same issue on mac

[Vincent_Vega]

The problem is solved.

Go into Settings/Video/Advanced  switch "Video capturing method" to "Media Foundation"

Restart Zoom