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Video doesn't work during the zoom meeting

Bassant
Newcomer
Newcomer

‎2023-02-13 05:32 AM

I have a problem. During the zoom meeting when i opened the video, it gave me a black screen. And when i opened the video setting also gave me a black screen. I tried to switch to mobile zoom to open the camera, and i had the same problem. When i open camera app of my laptop it's working. Before and after the zoom meeting, when open video setting in zoom app, i found it's working with me. I don't know why it is not working during the zoom meeting, and it's important to open camera because it is online course, and it's very important to open camera during season

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1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-02-24 01:43 PM

Hi @Bassant , thank you for your contribution to the Zoom community! We are so happy to have you here.. 

 

Please refer to this troubleshooting support article to fix this issue: https://support.zoom.us/hc/en-us/articles/9567427192717-Troubleshooting-video-display

 

Keep me updated!

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
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