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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Video and Audio there last week, gone this week.

doc_mcfarland
Newcomer
Newcomer

‎2022-07-12 10:41 AM

Last week my Zoom worked fine on my computer for a meeting.  This week I have no video and no microphone.  I've tried all the recommendations in quick help to no avail.  Anyone able to help guide me to get this resolved?

Thank you so much!

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3 REPLIES 3

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2022-07-14 01:37 PM

Hi @doc_mcfarland, and welcome to the community! What device are you using and are you using the latest version of Zoom?


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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doc_mcfarland
Newcomer
Newcomer
In response to Bri

‎2022-07-15 08:01 AM

Hi, I did download the latest version of Zoom and I am using my MSI laptop.  Zoom works fine on my Android phone but I need to do meetings on my computer for screen sharing, etc.

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doc_mcfarland
Newcomer
Newcomer

‎2022-07-14 01:53 PM

Hi, I did download the latest version of Zoom and I am using my MSI laptop.  Zoom works fine on my Android phone but I need to do meetings on my computer for screen sharing, etc.

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