cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Updating App

benandmere2011
Newcomer
Newcomer

‎2023-05-22 08:50 AM

My zoom account will not work through the app on my computer. I keep getting an error that says "your app version needs to be 5.11.4 or higher to sign in. Please contact your IT support" 

 

I have uninstalled and reinstalled the app, and it still doesn't work. 

 

Any advice?

0 Likes
1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-30 12:30 PM

Hi @benandmere2011 , thank you for your contribution to the Zoom community! We are so happy to have you here.

 

Please follow the steps outlined in this article when prompted with the error: Your app version needs to be [version number] or higher to sign in. Please contact your IT team to update your app.

https://support.zoom.us/hc/en-us/articles/9563331551757

 

I hope this helps!

Carla,
Zoom Community Team


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes