cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to unmute "The host is not allowing participants to unmute themselves."

Tommy5
Newcomer
Newcomer

After returning to the main session from a break room my audio and video both get turned off. Everyone else in the meeting was able to unmute themselves. When I try to unmute myself it says "The host is not allowing participants to unmute themselves." The host said they haven't muted me. Does anyone have any suggestions on how to fix this?

1 ACCEPTED SOLUTION

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @Tommy5 the host will need to disable the following setting from the 'security' tab. 

Screenshot 2024-01-30 at 1.38.02 PM.png

 

With the setting "unmute themselves" disabled/unchecked, the participants will see the following error: 

RN_0-1706643675838.png

 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

View solution in original post

2 REPLIES 2

dabrain34
Newcomer
Newcomer

I also had this issue during a weekly  meeting.

 

Neither a restart, a change of audio settings or asking to be unmuted by the organizer worked.

 

It would be nice to have quickly a proper solution for that.

 

I was using the flatpak version and I switched to Firefox to attend my meeting.

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @Tommy5 the host will need to disable the following setting from the 'security' tab. 

Screenshot 2024-01-30 at 1.38.02 PM.png

 

With the setting "unmute themselves" disabled/unchecked, the participants will see the following error: 

RN_0-1706643675838.png

 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!