Unable to record video of my meetings

[RakX]

Hi dear community - SUBJECT: UNABLE TO RECORD VIDEO

I am subscribed to Zoom for a year, my subscription ends may 2022, yet I am unable to record video of my meetings, only the audio gets recorded. Please le me know how I can activate my video recording.

I was able to record videos of my meetings until last weel\k when I delinked my credit card from my account, but my subscription is paid for a year in advance until may 2022.

Rakesh.

[Rupert · Accepted solution]

Hi @RakX 

If you are Cloud recording, please check your cloud recording settings at: https://zoom.us/profile/setting?tab=recording

See bellow.

Hope this helps. Please click on Accept as Solution if this solves your question. Otherwise just post back here if you need more help.

Rupert