Host loses features during a meeting | Community
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Newcomer
October 7, 2021
Question

Host loses features during a meeting

  • October 7, 2021
  • 1 reply
  • 0 views

Recently, when hosting a meeting with several (anywhere from seven to forty, I begin to lose features and the ability to do "normal" things.  For example, the microphone icons in the pictures of the guests disappear.  I can no longer open or close windows, like the chat or participant window.  After a while, I may even lose the ability to  move windows around.  Eventually, I quit zoom (force quit on windows 10), and restart and the meeting starts up where I left it, with everyone in place as they were and all the features are back.  (There is another host on the meeting, using the same account that I used / use when starting the meeting.)  I am recording the meeting and using closed captioning.

I never had this problem with zoom before, and I have been using it for over a year.  The only NEW wrinkle here is that this only started once I began to use closed captioning.  Has anyone else had this problem?  And does anyone have any ideas how to correct it?

Thanks,

Green

    1 reply

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    October 7, 2021

    Hi @GRGREEN 

     

    Gradual problems after some time with closed captioning does ring a bell. I'll track down exactly what I have heard and  will come back to you here.

     

    In the meantime, are you up-to-date in Zoom - and are the other Hosts in your meetings on a matching version?

     

    It may also be worth checking you are on the 64-bit version of Zoom.

     

    https://zoom.us/client/5.8.0.1324/ZoomInstaller.exe?archType=x64

     

    More soon. Unless anyone else has got any ideas?