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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Unable to Annotate on Shared Screen

newnew7
Newcomer
Newcomer

‎2023-10-03 04:45 AM

Im a tutor. After the latest update, almost all of my students cant annotate whenever I'm sharing my screen. Some can annotate after reinstalling the app, but its very inconsistent, as halfway through the lesson the annotation tool just stopped working.

The annotate icon is there but when they tap on it nothing happens. 

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3 REPLIES 3

lucille729
Newcomer
Newcomer

‎2023-10-09 01:59 PM

Hello! Have you resolved the issue? I am experiencing the same thing. Whenever I press the annotate icon (pen), nothing happens. I've deleted and downloaded Zoom several times but it's still the same. I am using an IPad BTW. 

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newnew7
Newcomer
Newcomer
In response to lucille729

‎2023-10-09 08:16 PM

Yes, the issue resolved itself the day after. Like all those comments you see online, it is very inconsistent and nobody seems to know whats wrong. So we wont know when its gonna fail again.

Make sure all your iOS is updated, try from time to time (2-3 times a day, I would suggest). Good luck. 

lucille729
Newcomer
Newcomer
In response to newnew7

‎2023-10-09 08:56 PM

Good for you! I will try my luck in a while. Thank you for your response!

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