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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Transition to scheduling with Zoom from another service... CONFUSED

jamtpg23
Newcomer
Newcomer

I have taught online with Zoom for years. My students pay me through Square invoices, so I have used the Square Appointments product for years to handle private lesson scheduling. Because of certain limitations and bugs, I plan to move away from that solution and would like to use the Zoom calendar and scheduler moving forward. I have read the documentation, and I have tried a few experiments, but I'm having some trouble accomplishing what I intend. Some clarity, please and thanks very much!

 

1) With Square Appointments, I set up a weekly recurring lesson time for each student myself at the beginning of each school year. Students are able to log in and cancel/reschedule single appointments as needed throughout the year, but they can't edit their recurring appointment. How do I replicate this workflow with Zoom? Is it Calendar, or Scheduler, or both? I can see that, with Scheduler, someone can find an opening and book it, but how would a student or their parent see, for instance, the lesson they have coming up later in the week in a calendar or list view somewhere, and either cancel it or reschedule it themselves?

 

2) Currently, new/prospective students can log in and choose an opening for their "consultation" without a recurring appointment for them in the calendar yet. I believe this would be accomplished with Zoom Scheduler, yes?

 

3) I already connected my Google calendar to Zoom Scheduler. Now I am confused, because when trying to use the calendar in the Zoom desktop app, it's still asking me to connect a calendar. I thought I did that already? Or is connecting a Google calendar to Zoom Scheduler a different thing than connecting a Google calendar to Zoom Calendar? I think I am confused about the intersection of these two products.

 

If these three questions belong in separate threads, I'll split them up. Thanks in advance!

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