Struggling to watch a recorded webinar

[iwaddo]

A few weeks ago I joined a webinar. The company delivering the webinar recorded the session and have sent me a link together with a password to watch the session over again.

I can watch the recording. However, I struggle to pause and restart it, it often will not restart. If I click to go back few minutes to listen again it often will not.  It was a technical session so the need to go back and forth is quite important.

The link opens in Safari on my Mac both of which are up to date.  I have a good broadband connection and can stream the usual streaming channels and of course I took park in the original recording without an issue.

Are there any particular settings I need to look out for on my Mac? Anything I might try to watch the recording without issue? Can I download the session and watch it locally?

Thank you for your help. 

[MGSR]

Hello @iwaddo,

Welcome to the Zoom Community! We're glad to have you here.

This may be a limitation with the codec on your browser; kindly try playing the recording with a different browser and let us know if it helped.