Some users unable to join recurring Zoom meeting

[FraminghamLib]

As a member of my library's programming team, we use Zoom for our online programs. In the last few weeks, patrons have reported issues joining some recurring Zoom meetings. These issues appear to be random and do not affect all who are invited to a meeting. 

While some problems are likely due to a patron's setup (e.g., an outdated app), there is one oddity reported. In a couple of cases, patrons have reverted to an earlier email containing the same recurring meeting link and have joined the Zoom meeting. We had one case in which a patron joined via her phone, but could not join via her computer until multiple attempts were made on her computer. 

We use Constant Contact to email links to our patrons, but I'm doubtful that CC is playing a role when many patrons can join our meetings.

Anyone else experiencing this issue? Any ideas how to solve it or anyone know if this a bug?

Thanks for your time!

Framingham Library

[meriment]

It sounds like they may not be using the correct or up to date link when trying to join. You could send a reminder with the link ahead of each occurrence. This way they can find the link easily rather than searching through their inbox and potentially clicking on the wrong link. If you want to automate this there is a Zoom app, Salepager, that lets you send reminders and calendar invites for recurring Zoom meetings.