Simultaneous Interpretation - Passcode Error occurs

[yurie]

I would like to use Zoom's simultaneous interpretation function for MTG with a client.

However, when the person I designate as the interpreter tries to enter the room, a passcode error occurs, even though the correct passcode has been entered.

I have tried this several times with other devices, but the same thing happens.

If anyone has experienced the same situation, I would appreciate it if you share with me how to deal with it.

[William_Price]

I had a similar situation this morning, where I tried to enter the Passcode on my PC Zoom, yet when I try the same passcode on my phone, it worked.

Looking in past error, I saw an old post regarding that the PC version once had a bug where everything typed-in it becomes lower case, even copy and pasted passcodes.

I wonder why as well it bugs out like this.

[yurie]

Thank you so much for your advice and I'm sorry for my late reply.

We tried typing in the passcodes.

It worked once, but another problem started to occur; a designated interpreter couldn't get in as an interpreter after that.

It can be our enterprise account issue thus I ended up asking an agency to set up a meeting for us.

They said

- Desktop ver is recommended

- Instead of getting in with a URL, getting in with an ID and passcode is recommended

but I'm not sure if this really clears my problem.

Thank you very much anyway.

[RobertS]

You need to check if authencication has been enabled on the account AND if the meeting has been setup to allow one user/one device. If so, these limitations will apply i.e. if the users logs into the phone, he wont be able to login anywhere else AT THE SAME TIME.