Sharing Audio - install audio devide

[aligreenman]

I share my computer audio quite frequently, and about 9/10 times, it works just fine. However, sometimes I get this "To share your computer audio, please install the zoom audio device" message, asking for my username and password. If I click cancel, it shows that I'm sharing my computer sound, but participants can't hear what I'm playing. If I enter my password, everything on my end goes silent. I can't hear my own audio that I'm playing, or anything from the participants, but they can hear my audio. It seems the only resolution is for me to enter my password, leave zoom, and come back in. 

As you might guess, this is EXTREMELY inconvenient and frustrating. Does anyone have any suggestions or ideas as to why this happens?

[RN · Accepted solution]

Hey @aligreenman, I see you have a ticket open with our Support team. As suggested, install the correct M1 version from https://zoom.us/download, and download the zoom audio device. Which you should only be prompted with that message once again.

Suggest continuing to get support from our support team as they can get this resolved for you! 😄

[openmindsfusion]

Hi SAME problem, but I am using a Macbook. My bluetooth mic cuts out suddenly too. The sound changes suddenly, and cant share audio. And then I can. There is NO consistency to why and how this happens.      ... I was so excited that there was solution, however,  I followed your advice and to the page you linked to and there is NO option in that page you linked to to download the "audio device."  I too get the prompt SOMETIMES to install audio device everyone and then.    But then the next time it goes back to not working!    What does M1 mean? I am updated to the latest version of zoom. The only options on the page you linked to are:  

Zoom Client for Meetings, 

Microsoft Outlook Add-in, 

Zoom Extension for Browsers, 

Zoom Mobile Apps, 

Zoom Rooms for Conference Room, 

Controllers for Zoom Rooms

[DeborahTS]

Hello RN I have the same issue but when I try to put in my username and password it keeps saying it is incorrect. I have tried reaching someone for the past week but have not gotten a response, I really need a solution being I use this for work and sharing music is a big component, Thank you so much

[joeburnham]

There is no way to download the Zoom audio device at the link offered. The Zoom app seems to set me up for a download, but it won’t accept a password.

[kenc1]

was this ever solved? saw the message for the first time last night which was so strange. there is NO audio device for download in the link provided.

[carias]

I'm hoping someone has learned about a fix. I had two Zoom sessions scheduled today and the "share computer audio" worked just fine for my 1st meeting but when it came time to do the same for the 2nd meeting, it suddenly was not working. It stops the audio from my computer and when I asked my students if they could hear what I was sharing (music playing from Pandora on a tab in my browser) they said they only heard silence. I checked all volume controls and they were fine. HELP!