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Share screen shows black boxes

idantem
Newcomer
Newcomer

‎2024-11-11 01:47 AM

I am having issues with a user in my company, when she shares her screen, additional boxes (folders or software) don't show, instead there are black boxes. 

i tried comparing configurations on the "Share Screen" sector under Settings with another user who does not have this problem  and it did not help. 

did anyone else have this problem? 

 

Thanks,

Idan

 

Topics:
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1 REPLY 1

MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-11-19 12:04 PM

Hello @idantem,

 

Welcome to the Zoom Community! We're glad to have you here.

You can check out this article for troubleshooting issues when screen sharing.

Let us know if you need further assistance.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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