Screen sharing

[Mary1303]

Recently when I screen share I get the message 'your screen is loading' but it doesn't' load!! I am trying to share a questionnaire with a participant, but they can't see it, and we wait but nothing happens. This is very frustrating. Can anyone help, please ?

[ExpertswhoJohn]

hi @Mary1303 

Screen sharing is quite power intensive and sometimes there is lots of 'stuff' going on and it can not get windows or maybe mac os to react. I just stop and try again.
Lower-powered PC's will have the most trouble
all the best


John

[Mary1303]

Many thanks John, I wouldn't have known that. It's a bit of a pain though!! And not always convenient, time-wise, to come out and go in again. But helpful to know that could be the issue.