Screen sharing ppt crashes zoom

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Recently, when my colleague tries to screen share a ppt on zoom, it crashes the call for him. Can you help?

1 REPLY 1

Open the Zoom app. Go to “Settings > Video > Advanced.” Deselect the Video processing, Sending video, and Receiving video checkboxes under the “Use hardware acceleration for” section. Restart the Zoom app.

Regards,

Will

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!