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Screen sharing paused when launching a poll

Pieter
Newcomer
Newcomer

‎2021-10-18 11:35 AM

Every time I launch a poll while screen sharing a keynote presentation, screen sharing is paused and a black screen is showing for the participants. My colleagues don't seem to have to seem to have this problem. Could there be a setting that is right in either Zoom or Keynote?

1 REPLY 1

Creola
Community Champion | Employee
Community Champion | Employee

‎2021-10-20 06:00 AM

Hi @Pieter ,

 

I would suggest uninstalling the Zoom app using the cleanzoom.exe file from this article https://support.zoom.us/hc/en-us/articles/360062306851-Troubleshooting-screen-flicker-when-sharing-a....

Restart your computer then reinstall the app from www.zoom.us/download

 

Hope this helps,

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