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Screen Share Turrned Black. Wouldn't Work, and Kept Kicking Me Out

AndreaFizz
Newcomer
Newcomer

I was conducting a masterclass and when it came time for me to share my slides, the screen went black and I couldn't share at all, and kept being kicked out. I had none of these problems during the day.

3 REPLIES 3

Bri
Community Moderator | Employee
Community Moderator | Employee

Hi @AndreaFizz , and welcome to the community! Could you share which device you were using and what version of Zoom you're currently on?


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

AndreaFizz
Newcomer
Newcomer

Hi, @Bri and thank you!  I'm on Version: 5.13.11 (13434) and I was on my laptop.

Bri
Community Moderator | Employee
Community Moderator | Employee

Thanks for responding! Could you try updating to the latest version of Zoom, and let me know if that resolves the issue?


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?