cancel
Showing results for 
Search instead for 
Did you mean: 
2024 Khoros Kudos Awards

The Zoom Community has won the Best Customer Support Community award!

Celebrate with us

Room recording audio and video out of syn

WisdomSoph
Newcomer
Newcomer

Recently, when I do the zoom recording, my audio and video frustratingly out of syn. 

 

I am using Mac and using air pod pro to do the recording.  Is there a way to fix it?

1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

Hi @WisdomSoph, within your Client Settings > Audio > are any of the following enabled - High-Fidelity music mode and Stereo Audio? These two settings do increase CPU utilization. Try disabling the two, create a test meeting and recording to see if that helps.

 

Also, if you go into Video > Advanced > Try disabling 'Optimize Video Quality with de-noise and 'Use Hardware Acceleration for Receiving Video' to see if that helps as well. If you don't mind me asking are you recording to the Cloud or Locally recording? 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!