Removing black boxes in Zoom during screen sharing

[sumitra]

I have encountered about 2 black boxes appearing in my presentation during screen sharing since Jan 2022. One blackbox appeared near the top and the other at the bottom. My laptop uses Windows 10 and I have updated the latest software. I have done all the hacks recommended in the Zoom web page, including changing the NVIDIA settings, video settings and screen sharing settings. Yet, I still have the same problem with the black boxes. Please help to resolve this problem. Thank you!

[CarlaA]

Hi @sumitra ! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, does this issue occur when using a different device, or is it just on the current device running Windows 10?

Moderator

Zoom Community Team 

[AL10]

i  have a similar issue

i am also on windows 10

[CarlaA]

Hi @AL10, so sorry to hear you're experiencing issues with your screen sharing. I see that @Bri was able to offer some suggestions 🙂. Please keep us updated if that works!

Carla,
Zoom Community Team

[AL10]

optimize for video button was the problem
when it was turned on the black box appeared and when turned off the box disappeared.

i was lucky ot have a patient audinece that let me toggle back and forth
thanks

[CarlaA]

Thank you so much for letting us know! Happy to hear that it solved your issue. 

[rosebudwellness]

I am also having this issue and am unclear of the optimize video button? Where can I find that?

[vjuarez · Accepted solution]

Hi, just responding to this to help future people who come to this page. Un-checking the optimize video button didn't work for me, but changing the screen capture mode setting did! Here's what I did:

1. Open Zoom meeting settings
2. Go to "Share Screen"
3. Click on "Advanced"
4. Find the "Screen capture mode" settings
5. Select "Secure share with window filtering"

[PJPRO]

Thanks! that's the only solution that worked for me as well

[ilansh]

but then all text (Hebrew) is showed in mirror mode 

[AmandaCT]

Thank you soooo much! I have been working on this for over a week. I tried everything and even bought a new laptop and yet this is the fix!! I am so grateful.

[UNIPH]

Same here. had a similar black box problem. Changes screen capture mode to secure share with window filtering. and this black box problem disappeared.

[UNIPH]

Apparently, the slide show is now not working