Remote support session

[zoombo]

I see mention in Zoom Help of something called Remote support session.

Is this different from Request Control in a screen share?  Does it work in the free version?

[Bort]

Yes, Remote Support sessions are similar to Remote Control, but you have a bit more access to their computer and system. This article has more information about Remote Support: https://support.zoom.us/hc/en-us/articles/208072316-Using-Remote-support-session

[zoombo]

I think I've found where to enable Remote Support in my zoom account.  Does the client I'm helping also need to do this, or just the support person?

[Bort]

Just the host of the meeting needs this enabled.