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Remote support session

zoombo
Newcomer
Newcomer

‎2021-11-07 05:17 PM

I see mention in Zoom Help of something called Remote support session.

 

Is this different from Request Control in a screen share?  Does it work in the free version?

 

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3 REPLIES 3

Bort
Zoom Employee
Zoom Employee

‎2021-11-08 08:14 AM

Yes, Remote Support sessions are similar to Remote Control, but you have a bit more access to their computer and system. This article has more information about Remote Support: https://support.zoom.us/hc/en-us/articles/208072316-Using-Remote-support-session

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zoombo
Newcomer
Newcomer

‎2021-11-16 12:15 PM

I think I've found where to enable Remote Support in my zoom account.  Does the client I'm helping also need to do this, or just the support person?

 

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Bort
Zoom Employee
Zoom Employee
In response to zoombo

‎2021-11-16 12:20 PM

Just the host of the meeting needs this enabled. 

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