Remote support session
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2021-11-07 05:17 PM
I see mention in Zoom Help of something called Remote support session.
Is this different from Request Control in a screen share? Does it work in the free version?
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2021-11-08 08:14 AM
Yes, Remote Support sessions are similar to Remote Control, but you have a bit more access to their computer and system. This article has more information about Remote Support: https://support.zoom.us/hc/en-us/articles/208072316-Using-Remote-support-session
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2021-11-16 12:15 PM
I think I've found where to enable Remote Support in my zoom account. Does the client I'm helping also need to do this, or just the support person?
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2021-11-16 12:20 PM
Just the host of the meeting needs this enabled.
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