Remote Control

[SG2]

When a colleague shares their screen and give me remote control, I can only control the window that's being shared. I can't see the new window that opens when I open an email for example. Is this possible or is it only possible to view the window that's being shared?

Thanks

[Bort]

Are they sharing their entire screen or just that application window? If they are sharing their entire screen, you should be able to see everything. 

[SG2]

They were just sharing one window... But they also reckon they've done it before and it worked the way they had done it. But that was my first thought too