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Remote Control

SG2
Newcomer
Newcomer

‎2021-11-17 05:19 AM

When a colleague shares their screen and give me remote control, I can only control the window that's being shared. I can't see the new window that opens when I open an email for example. Is this possible or is it only possible to view the window that's being shared?

 

Thanks

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2 REPLIES 2

Bort
Zoom Employee
Zoom Employee

‎2021-11-17 08:57 AM

Are they sharing their entire screen or just that application window? If they are sharing their entire screen, you should be able to see everything. 

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SG2
Newcomer
Newcomer
In response to Bort

‎2021-11-17 09:43 AM - edited ‎2021-11-17 09:43 AM

They were just sharing one window... But they also reckon they've done it before and it worked the way they had done it. But that was my first thought too

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