cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Recording won't open

JIH
Newcomer
Newcomer

‎2022-11-29 04:45 PM

Hi there, 

I purchased a subscription today so I could do recordings longer than 40 minutes and did an interview but when I downloaded from the cloud it wouldn't open and I got this error message instead:

"The media could not be loaded, either because the server or network failed or because the format is not supported."

I tried uninstalling Zoom but the recording still gets the same error message. I'm on a Mac. Can anyone help? Thanks!

0 Likes
1 REPLY 1

indidissanayake
Newcomer
Newcomer

‎2023-09-11 05:16 AM

Hi JIH did you get a resolution on this at all? Having the same issue now and slightly panicked!

0 Likes