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Recording not converting - stuck in download phase

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AdamAtallah
Newcomer
Newcomer

‎2021-12-08 01:58 PM

We had a session earlier today that we recorded with a guest who zoomed in. The converting screen window for the download stopped at 6% of download and hasn't moved since. I am worried the valuable content we recorded is lost. Can anyone help? 

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-12-16 07:30 AM

Hey @AdamAtallah, did you convert your recording by doing the following? ⤵️

  1. Sign in to the Zoom desktop client.
  2. Click the Meetings tab.
  3. Click the Recorded tab.
  4. Select the meeting topic with the local recording.
  5. Click Convert.

You can also take a look into the Troubleshooting local recording issues KB to help you further troubleshoot. 

 

If you are still unable to convert your recording I'd suggest submitting a ticket with our Support team as they can better assist you in getting your recording converted! 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-12-16 07:30 AM

Hey @AdamAtallah, did you convert your recording by doing the following? ⤵️

  1. Sign in to the Zoom desktop client.
  2. Click the Meetings tab.
  3. Click the Recorded tab.
  4. Select the meeting topic with the local recording.
  5. Click Convert.

You can also take a look into the Troubleshooting local recording issues KB to help you further troubleshoot. 

 

If you are still unable to convert your recording I'd suggest submitting a ticket with our Support team as they can better assist you in getting your recording converted! 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
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