cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Recording To My Device

ballen
Newcomer
Newcomer

I normally save my meeting recordings to my laptop.  For the first time I am getting an error message saying "The specified procedure could not be found."

ballen_1-1643855279387.png

I see the video, recording, and audio icons, but they don't open.  Any idea what happened or how to retrieve it?

1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @ballen , welcome to the Zoom Community! Apologies for the delayed reply, I hope to still offer some assistance. 

By default, local recordings will be placed in following directory, I would suggest taking a look there first to see if the file appears:

Windows: C:\Users\[Username]\Documents\Zoom
Mac: /Users/[Username]/Documents/Zoom
Linux: home/[Username]/Documents/Zoom

 

If you are not able to locate the file there,  please try a different video player when trying to play the video and see if that works. Keep me posted!

 

Moderator 

Zoom Community Team 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?