Recording Missing

[FPMA_Admin]

We recorded a Zoom meeting yesterday and the recording doesn't show in our cloud or local recordings. After looking around our account for a solution,  the meetings tab still shows the "start" button, as if the meeting never occurred. We had the meeting and we know that it was being recorded.

Has anyone experienced this of know how we might locate our recording?  Thanks!

[MGSR · Accepted solution]

Welcome to the Zoom Community @FPMA_Admin! We sincerely appreciate your contribution to bringing up this issue and sharing it with the community. Such participation is highly encouraged, as it allows other users to provide solutions and assistance.

If you recorded a cloud recording, it will only show on the host's account.
You can check out this article on how to find your local and cloud recordings.

Thank you, and have a fantastic day!

[RW26Church]

You did not address the issue as stated - no help

[MGSR]

Hi @FPMA_Admin 

Did you see the previous response?
If it has resolved your inquiry, please press the Accept as Solution.

Should you need further assistance, please let us know.

Have a great day!

[RW26Church]

you did not address the issue as indicated

[MGSR]

Hi @FPMA_Admin,

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

[RW26Church]

you did not address the issue as indicated - do better

[CryptoJim]

You are worthless. You are not helping at all...

[RW26Church]

This exact issue just happened with us - did you ever figure out what happened???

[MGSR]

Hello @RW26Church,

Welcome to the Zoom Community. I'm sorry for the inconvenience.

If the article was unable to help locate your recording, we would advise submitting a ticket through this link for further troubleshooting assistance.

Have a good day!

[kk25]

same problem here

[iradorsey1906]

Same problem here too. We recorded our meeting to the cloud and I saw that it was downloading to the computer on which we held the meeting. I saw it get to 99% so I assumed it was going to complete. I was disappointed when I searched for the meeting within my downloads and (using meeting number 851 6105 3483) under "Recordings and Transcripts" within the Zoom website only to not be able to locate it. This was a very important meeting, so I'm hoping someone from Zoom technical support can help us retrieve it.

[KW9]

Hi, did you ever receive support from Zoom on this to resolve your query. I have the same issue. 

[MelC24T]

I had what seems to be the same problem. I set up a meeting to record to the cloud.  After the meeting I went back to the record of the meeting in my account and there were about 10 recordings of different short sections of the meeting, none of which were useful. I needed a recording of the whole meeting in one piece. What could have happened?  

[ahq384]

We have had the same issue this morning, I am unable to retrieve the recording, we had a meeting at 11:30 which was successfully recorded however the meeting right after that at 12:00 is no where to be found. Zoom needs to be accountable for this loss , it was a product demo that we paid good money for and now the entire demo is lost. This is unacceptable!!!

[CScarrie]

Zoom is very bad at this. No wonder people stopped using Zoom