cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Profile name shows "Zoom User"

RaymondHng
Newcomer
Newcomer

I have a licensed account. But when I was on a Zoom session, it timed out after 40 minutes. When I looked at my profile, the name was "Zoom User" instead of my name with an e-mail address I've never seen before. I had to log out and log back into my profile using my e-mail address. What was this temporary profile named "Zoom User"?

1 REPLY 1

carolagate
Explorer
Explorer

You are the first one I've been able to find with my same problem. I can't find an answer. My profile shows my name. But the window comes up saying :Zoom User." The only place I can find that is on the home page of the app in the upper right corner showing "ZU." (attached) As you say, it is accompanied by a strange email address. All the other places for my profile show my name. Have you found an answer?