cancel
Showing results for 
Search instead for 
Did you mean: 

Problem Sharing Screen

GregH
Newcomer
Newcomer

I'm the host of a meeting and I keep getting kicked out of the meeting when I go to share my screen. I've used zoom for over a year and have hosted 100+ meetings and this has never happened to me before. Any ideas?

Greg

7 REPLIES 7

Bri
Community Moderator | Employee
Community Moderator | Employee

Hi @GregH ! I'd be happy to help. First, are you on the latest version of Zoom?

 

If so, the next thing I would suggest trying is adjusting the hardware acceleration settings for sending video and receiving video by going to Settings > Video > Advanced. 

 

Screen Shot 2022-12-28 at 11.12.11 AM.png


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

Hi Bri,

Thank you for connecting.

I'm on v5.13.0 on zoom and it looks like my advanced video settings window looks different than yours. See attached

Greg

 

Bri
Community Moderator | Employee
Community Moderator | Employee

Thanks for attaching the screenshot! Try deselecting Video Processing, Sending Video, and Receiving Video and let me know if that resolves the issue for you 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

This did not fix the problem

Bri
Community Moderator | Employee
Community Moderator | Employee

Thanks for following up. Could you send a screenshot of what your settings look like under Settings > Share Screen > Advanced?


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

See attached screen shot

Bri
Community Moderator | Employee
Community Moderator | Employee

Could you try deselecting the hardware acceleration settings here too? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?