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Pro Tip: User is not getting Zoom email Invite when added Account Management

King_rago
Zoom Employee
Zoom Employee

‎2022-10-10 12:23 PM - edited ‎2022-10-11 10:54 AM

We get this call from you guys all the time. The solution is quite simple. Before adding the email address of the new user in User Management, make sure that the mailbox has already been active in your email system. You can send and test mail and check if the user is getting it and able to reply.  If yes, then that's the best time to add that email address in User Management. Ask the user to check the spam folders. Sometimes, it gets filtered and push to the spam folder. Hope this will help you all. Happy Zooming!

 

Regards,

King

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