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Zoom AI Companion2022-02-15 04:05 PM
Hello I paid a subscription and it cancelled is there anyway to get previous recorded meetings that were on zoom cloud . I logged in and don’t see them
Solved! Go to Solution.
2022-02-15 04:09 PM - edited 2023-02-28 03:10 PM
You have to have a license assigned to your profile to access any cloud recordings. If you downgrade to a basic account, the recordings will still be stored in the cloud, but you will not have access to them until you subscribe again.
Update:
As of February 27, 2023, this logic has changed. Going forward, if you downgrade your account down to a Basic (free) account, Zoom will retain your cloud recordings for 30 days before they are permanently deleted. If you upgrade your account before that 30-day period is over, your cloud recordings will still be available in your account.
2022-02-15 04:09 PM - edited 2023-02-28 03:10 PM
You have to have a license assigned to your profile to access any cloud recordings. If you downgrade to a basic account, the recordings will still be stored in the cloud, but you will not have access to them until you subscribe again.
Update:
As of February 27, 2023, this logic has changed. Going forward, if you downgrade your account down to a Basic (free) account, Zoom will retain your cloud recordings for 30 days before they are permanently deleted. If you upgrade your account before that 30-day period is over, your cloud recordings will still be available in your account.
2022-02-16 01:56 AM
Apparently it didnt work and old recordings arent there after subscribed the license.
happening to my teacher’s account now, do we have work around to retrieve them back?
2022-02-16 09:54 AM
So, there are 2 situations where your cloud recordings would be missing:
Do you have the meeting IDs of the cloud recordings you are looking to recover?
2022-02-16 10:01 AM
Thank you. I paid for subscription again and they were still there.
2023-03-29 09:08 AM
Hello, I recorded a Podcast interview to the cloud and the file recording is not visible and says it was deleted after 15 days and not 30. I am still within the 30-day recovery period for a download but past 15 days and the file is not showing up using the 'view detail' link.
My account is an extension of my university so upgrading or downgrading the account is not an option. How best can I proceed to get this podcast recording back?