cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Playing mp4 fails occasionally

CongYINN
Newcomer
Newcomer

‎2024-01-29 11:18 PM - last edited on ‎2024-02-02 01:11 PM by Community Moderator | Employee

I am sharing mp4 files via the advanced video sharing option.  Works fine with all  the videos I download from YouTube.  When users provide me with an mp4 from their own sources these files play fine outside of Zoom so I assumed they would be OK in Zoom as shared videos.  However occasionally these files fail to share in Zoom with  a "Bad format"  message.  Any idea why?

Topics:
0 Likes
0 REPLIES 0