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Playing mp4 fails occasionally

CongYINN
Newcomer
Newcomer

‎2024-01-29 11:18 PM - last edited on ‎2024-02-02 01:11 PM by Community Moderator | Employee

I am sharing mp4 files via the advanced video sharing option.  Works fine with all  the videos I download from YouTube.  When users provide me with an mp4 from their own sources these files play fine outside of Zoom so I assumed they would be OK in Zoom as shared videos.  However occasionally these files fail to share in Zoom with  a "Bad format"  message.  Any idea why?

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