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Participants unable to join meeting

CH101
Zoom Partner
Zoom Partner

‎2023-07-25 08:45 AM

Hi. From time to time we have participants trying to access a meeting who are are unable to do so. Why is this so?

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lancetlc
Zoom Employee
Zoom Employee

‎2023-07-25 10:43 AM

Hey CH101, based on my experience with customers, it's most likely that the cause of the issue is the internet connection of the attendees. If you have ruled out that factor, you can check out this article: https://support.zoom.us/hc/en-us/articles/7247615044877-Troubleshooting-when-you-can-t-join-a-Zoom-m...

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