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Participants in the waiting room are not displayed

SandraLiane2024
Newcomer
Newcomer

Hello!
I have had the following problem for a few days now:
I have activated a waiting room, but I do not get a message when a participant enters the waiting room.
Does anyone know the problem?

 

Device: Notebook / Windows 
Zoom Version: 5.17.1 (28914)

 

Thank you very much,
Sandra

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