Participants by-passing waiting room

[IDU2B]

HI,

 I'm running an online summer camp and some participants are joining meetings by by-passing the waiting room.  My settings are set up to enable waiting room, no one can join before the host.  It's random, it's not always the same participants and everyone is using the same link to join the meetings/workshops.  

Help!

[MJEquiron]

Hi IDU2B,

Good day.

Would you mind sharing a sample Meeting ID with the date and time where this meeting occurred and the name or email address of the participant that bypassed the waiting room?

Thank you,
MJ Equiron

[IDU2B]

Hi @MJEquiron ,

One example happened on Friday July 29th, 3pm.  Meeting ID: 814 7154 7942 and One of the Campers who by-passed the waiting room was Hajar. 

[MJEquiron]

Hi @IDU2B ,

My apologies for the late response.

Kindly lookout for an update to your email from our support team. 

Thank you,

MJ

[MJEquiron]

@IDU2B ,

Our Technical Support team had sent you an email to assist you.

Please click the Accept as Solution button below.

Thank you,

MJ Equiron