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Original sound not working on S22 plus with external mic

CCZoom2
Newcomer
Newcomer

‎2024-07-07 05:02 PM

I have been hosting church services on zoom since 2020 with good audio results.  I have used the same phone and same external mic with toggling between "Enable Original Sound" and "Disable Original Sound" on the phone.  All was fine with my S10e. 

 

I just started using a S22 plus.  The login account, the MOVO mic, wi-fi, and settings are all the same.  Original Sound is not working.  Instead, I get complete silence. When I "Disable Original Sound" speakers are okay, but music is suppressed.  

 

What do I need to toggle to enable Original sound again?  

I am on the latest zoom version.

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2 REPLIES 2

pam12
Newcomer
Newcomer

‎2024-09-10 12:34 PM

Did you get an answer to this? I am having the same issue on my Samsung s21 ultra now...

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MGSR
Community Moderator | Employee
Community Moderator | Employee

‎2024-09-18 09:49 AM

Hello there!

I'm sorry for the inconvenience and late response. 

Kindly turn off your noise cancellation on your phone by going to settings > advance features > then toggle off video call effects. 

Let us know if this helps.


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?
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