cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

No video for participant

blumingwellness
Newcomer
Newcomer

‎2023-01-17 01:50 PM

I just hosted a zoom meeting on my laptop with one other participant. Her video wasn't working and we couldn't find any settings to fix it. I have a Pro account and haven't had this problem before. Afterwards I remembered I had hosted a zoom meeting on one of my phones yesterday. Did I need to be signed out on my phone for zoom to work properly on the laptop?

When I tried to access support via live chat I got the message that I didn't have the type of account with access live chat. Did that change recently for Pro accounts?

0 Likes
1 REPLY 1

blumingwellness
Newcomer
Newcomer

‎2023-01-17 01:53 PM

Sorry I wasn't clear. She could see me. I only saw her blackened out video square in the meeting. She checked her settings.

 

0 Likes