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No video (black screen)

mrp42
Newcomer
Newcomer

‎2024-06-05 04:57 PM

Has anyone else run into this? Zoom recognizes when my camera is connected but shows only a black screen in place of the video. I don't remember exactly when this first happened, but I think it was sometime in March.

  • I've tried everything on this page - nothing worked. The other community pages I found that address this issue haven't helped either.
  • None of my other video software is having a problem with my camera.
  • I've also tried downgrading as far back as v 5.17.10 but the issue persisted.
  • Mac privacy settings allow camera access to Zoom.
  • Nothing looks remiss in my camera settings in Zoom.

 

I'm on a Mac and use an external camera (the internal camera was water damaged over a year ago, and I've been using this one ever since).

 

Any suggestions?

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