No recording

[CSCsupporteam]

I don't see my Zoom meeting today in the Recordings and Transcript section in Zoom. I usually see it after a couple of minutes, but it's been past an hour and still no recording. It's a very important meeting. I checked the Zoom local folder; there's nothing there. Please help! 

[MGSR]

Welcome to the Zoom Community, @CSCsupporteam! You can check out this article for finding your computer and cloud recordings.

[StefanoT]

I also don't see the recording from yesterday's appointment in the cloud. Instead of the recording, it says "Processing..." But the recording was from yesterday!
I'm trying to speak to a Zoom agent, but no one is answering, except the virtual one.

[Ray_Harwood]

Welcome to the Zoom Community, @StefanoT,.

Your best bet is to create a Support Ticket with all of the relevant information: Meeting ID, date and time of the recording, and a screen shot of the error message or status entry in your Recordings section. 

[Ray_Harwood · Accepted solution]

Welcome to the Zoom Community, @CSCsupporteam.

There was a reported outage/slowness around the time of your post. See details here:

https://www.zoomstatus.com/incidents/1q7ch091fq48

By now your recordings should be visible, if it was a Cloud Recording. Local recordings shouldn’t have been affected, so if you were doing a local recording, this won’t apply.