cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

New Password login trouble

MovieMan_80
Newcomer
Newcomer

‎2022-01-25 12:03 PM - edited ‎2022-01-25 12:08 PM

I recently changed my password as I couldn’t remember what my old one was. I went to your site and made a new one. When I try to sign in with it on the desktop, it says that I am unable to connect and to check my network connections. My connections are stable, but I am still unable to get in. I also tried uninstalling Zoom and then reinstalling it on my desktop. That didn't help either.

Preview file
51 KB
0 Likes
2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-01-26 08:07 AM

Hey @MovieMan_80, are you running other applications that maybe using bandwidth or other devices on your network? Checkout our troubleshooting steps when using WiF here at support.zoom.us/hc/en-us/articles/201362463. 

 

Follow through with some of the suggestions and let me know how it goes to see if it improves your meeting experience! 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
0 Likes

RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-01-31 07:28 AM

Hey @MovieMan_80 checking in on my reply and was wondering if those suggested KBs were any help? 🙂

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
0 Likes