cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

New Password login trouble

MovieMan_80
Newcomer
Newcomer

‎2022-01-25 12:03 PM - edited ‎2022-01-25 12:08 PM

I recently changed my password as I couldn’t remember what my old one was. I went to your site and made a new one. When I try to sign in with it on the desktop, it says that I am unable to connect and to check my network connections. My connections are stable, but I am still unable to get in. I also tried uninstalling Zoom and then reinstalling it on my desktop. That didn't help either.

Preview file
51 KB
0 Likes
2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-01-26 08:07 AM

Hey @MovieMan_80, are you running other applications that maybe using bandwidth or other devices on your network? Checkout our troubleshooting steps when using WiF here at support.zoom.us/hc/en-us/articles/201362463. 

 

Follow through with some of the suggestions and let me know how it goes to see if it improves your meeting experience! 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
0 Likes

RN
Community Moderator | Employee
Community Moderator | Employee

‎2022-01-31 07:28 AM

Hey @MovieMan_80 checking in on my reply and was wondering if those suggested KBs were any help? 🙂

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
0 Likes